Why and how should you build an onboarding program for customers and employees?

Why and how should you build an onboarding program for customers and employees?

After attracting that customer or hiring your newest team member, what’s the next step your company takes? Cross your fingers and hope for the best? Send them a manual and let them figure it out? Or do you have a systematic process for bringing them effectively and efficiently into your company? BrightGo finds that a well thought out program is one of the keys to a successful customer experience and an engaged productive employee relationship. This program is called Onboarding.

 

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